Last Updated: February 20, 2025
Table of Contents
1. Introduction
Welcome to Mequlya Auto Service ("Mequlya," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By accessing our website or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
We collect several types of information from and about users of our website and services:
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (such as contact forms, service appointment requests, etc.)
- Register for an account
- Subscribe to our newsletter or marketing communications
- Request a quote or schedule a service appointment
- Participate in surveys, promotions, or contests
- Contact our customer service
This information may include:
- Contact information (such as name, email address, mailing address, and phone number)
- Vehicle information (such as make, model, year, VIN, and service history)
- Billing and payment information
- Any other information you choose to provide
2.2 Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and your visit, including:
- Usage details (such as pages visited, time spent on the website, navigation paths)
- IP address and device information (such as browser type, operating system, device type)
- Location information (if location services are enabled on your device)
- Cookies and similar technologies (as described in Section 5)
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our services
- To process and fulfill your service appointments and other requests
- To send appointment confirmations, service reminders, and maintenance alerts
- To communicate with you about products, services, offers, and promotions
- To personalize your experience and deliver content and product offerings relevant to your interests
- To analyze usage patterns and improve our website and services
- To detect, prevent, and address technical issues, security breaches, or fraudulent activities
- To comply with legal obligations
3.1 Legal Basis for Processing (for EEA and UK Users)
For users in the European Economic Area (EEA) and the United Kingdom (UK), we process your personal data based on the following legal grounds:
- Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Consent: You have given us consent to process your personal data for specific purposes.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms.
- Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
4. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- IT and cloud service providers
- Payment processors
- Communication and marketing providers
- Analytics and research companies
- Automotive parts suppliers
These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.2 Business Partners
We may share information with business partners, such as automotive manufacturers or parts suppliers, to fulfill service requirements or warranty claims.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
4.5 With Your Consent
We may share your information with other third parties with your consent or at your direction.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
7.1 Rights for EEA and UK Residents
If you are located in the EEA or UK, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal information about you.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
7.2 Rights for California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
7.3 How to Exercise Your Rights
To exercise any of the rights described above, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.
8. Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.
9. International Data Transfers
We are based in Romania, and your information may be processed and stored in Romania and other countries where our service providers maintain facilities. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.
If you are located in the EEA or UK, we will ensure that any transfer of your personal information to countries outside the EEA or UK is carried out in compliance with applicable data protection laws, for example, by using standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mequlya Auto Service
Strada Alexandru Ioan Cuza 15
Bucharest, Romania
Email: privacy@mequlya.com
Phone: +40 21 790 0947
For users in the EEA or UK: You have the right to lodge a complaint with your local data protection authority if you are unhappy with how we process your personal data.